We want you to feel confident buying tickets on UniTix. Here's exactly when you're eligible for a refund and how to get one fast.
UniTix is a platform that connects students with event hosts. When you buy a ticket, your contract is with the event host — UniTix facilitates the transaction. Our refund policy aims to be fair to both attendees and hosts.
Our promise: If an event is cancelled by the host, you will always receive a full refund of the ticket price you paid. No questions asked.
For other situations — like changing your mind or missing an event — eligibility depends on the circumstances. Read on for the full details.
UniTix does not offer refunds for change-of-mind purchases. Once a ticket is purchased and delivered, it is yours — responsibility to attend lies with you. This is consistent with standard practice for event ticketing platforms in Nigeria and internationally.
We strongly encourage you to confirm your availability before purchasing. Use the "See Who's Going" feature to check if your friends are attending before you commit.
Some event hosts may offer their own more generous refund terms. If an event listing states "Refunds available up to 48 hours before the event", those terms take precedence and you can request through our platform.
If an event host cancels their event, UniTix will issue a full refund of the ticket face value to all affected buyers automatically. You do not need to submit a refund request.
Automatic refunds: You don't need to do anything. We handle cancelled event refunds automatically for all ticket holders.
If an event is postponed to a new date, your ticket will remain valid for the new date. However, if you cannot attend the rescheduled event, you are eligible for a full refund.
For situations where refunds are not automatic (e.g. duplicate charges, undelivered tickets, significant misrepresentation), follow these steps:
You can also message us on WhatsApp at +234 812 060 4186 for faster support during business hours (Mon–Fri, 9AM–6PM WAT).
Once a refund is approved, processing times depend on your payment method:
Refund processing times are partly outside UniTix's control — once we initiate a refund, your bank determines the final delivery time. If your refund hasn't arrived within 7 business days of approval, contact us with your approval reference and we'll follow up with Paystack.
As an event host on UniTix, you are responsible for delivering the event as advertised. Here is how refunds affect your payout:
Hosts who repeatedly cancel events or fail to deliver events as advertised may have their accounts suspended and be required to repay outstanding refund amounts.
If you disagree with a refund decision, you may escalate by emailing hello@unitix.ng with your original request details and the reason for your disagreement. A senior member of our team will review the case independently within 48 hours.
UniTix's decision following an escalation review is final. If you believe you have been the victim of fraud by an event host, you may also report the matter to the Nigeria Police Force Cybercrime Unit or the Consumer Protection Council (CPC).
For refund requests or questions about this policy, reach our support team:
UniTix Support Team
Email: hello@unitix.ng
WhatsApp: +234 812 060 4186
Hours: Monday – Friday, 9AM – 6PM WAT